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COVID-19 Impact

It seems like everyone is dealing with ramifications from the novel coronavirus and as health-care providers, we are all working to update our practices during these changing times. Self-protection and stay-at-home orders are important, but continuing to work and provide care to our patients is important as well. 

Accordingly, we are slowly opening our practice with adjustments for the safety of our patients and staff.

Patients that have diabetes, neuropathy and peripheral vascular disease who have been postponing their appointments to avoid exposure to the virus may now be at risk for other health issues. As the weeks pass, the risk of infection, ulceration, skin breakdown, and infected ingrown toenails increases.

We have redirected all appointments and are scheduling home care visits

based on directives from the Ministry of Health. Please contact our office.

​For patients that do need to come into the office or see a nurse in their home, here is a list of ways we are keeping you safe and in a clean environment:

In the Clinic

1. All new patients are asked to fill in forms online, or ask your nurse to help you fill out the forms to eliminate the use of pen/paper.

2. The schedule is spaced so that no two patients are in the office simultaneously.

3. Patients are asked to wait in the car and call upon arrival. The nurse will tell you when she is ready to begin the visit.

4. Patients are encouraged to wear a simple surgical mask or a homemade mask during the appointment.

5. Nurses will wear a mask, goggles or face shield, a gown, and gloves at all times.

6. After the visit, your nurse thoroughly cleans and wipes all surfaces with disinfectant spray and wipes.

In Home Care

1. The nurse will ask you to leave the door unlocked just before the appointment. Please do not wait at the door.

2. Your nurse will arrive wearing a mask and will put on a gown, gloves, and face shield or goggles inside the home when she arrives.

3. After your treatment, the nurse will clean the work area and discard the gown and gloves. Please have a garbage bag handy.

4. Your nurse will clean the door handle and any touch areas on the way out. Please do not go to the door with your nurse.

Policy Updates 

Nurses will continue to use gown, gloves, and N95 masks during care and clean equipment between patient care; as is our policy.

Soft Soles is dedicated to protecting the public and our vulnerable populations. 

We will be continuing to practice best practices in infection control for patient care and making changes to our public clinics to reduce contact in wait r​ooms.​

Do you have cough, fever, that is accompanied by headache?

Re-schedule your appointment after a 2 week self-monitoring period.

If you have been in contact with or traveled outside of the country within the 2 weeks prior to your appointment 

Re-schedule your appointment after a 2 week self-monitoring period.

"The Soft Soles Advanced Diabetic Foot Care Team is currently monitoring the COVID-19 news very carefully and will be following the advice of the local, provincial, and federal health authorities as well as guidance from our College of Nurses of Ontario."

Soft Soles is dedicated to protecting the public and our vulnerable populations.