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Caring for families one step at a time.

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It seems like everyone is dealing with ramifications from the novel coronavirus and as health-care providers, we are all working to update our practices during these changing times. Self-protection and stay-at-home orders are important, but continuing to work and provide care to our patients is important as well. Accordingly, we are slowly opening our practice with adjustments for the safety of our patients and staff.

Patients that have diabetes, neuropathy and peripheral vascular disease who have been postponing their appointments to avoid exposure to the virus may now be at risk for other health issues. As the weeks pass, the risk of infection, ulceration, skin breakdown, and infected ingrown toenails increases.

At Soft Soles, we are evaluating patient risk on a patient-by-patient basis. In this high-risk population, it can be beneficial to schedule an assessment through video or phone conference prior to an in-office or in-home visit.

For patients that do need to come into the office or see a nurse in their home, here is a list of ways we are keeping you safe and in a clean environment:

In the Clinic

1. All new patients are asked to fill in forms online, or ask your nurse to help you do fill out the forms to eliminate the use of pen/paper.

2. The schedule is spaced so that no two patients are in the office simultaneously.

3. Patients are asked to wait in the car and call upon arrival. The nurse will tell you when she is ready to begin the visit.

4. Patients are encouraged to wear a simple surgical mask or a homemade mask during the appointment.

5. Nurses will wear a mask, goggles or face shield, a gown, and gloves at all times.

6. After the visit, your nurse thoroughly cleans and wipes all surfaces with disinfectant spray and wipes.

In Home Care

1. The nurse will ask you to leave the door unlocked just before the appointment. Please do not wait at the door.

2. Your nurse will arrive wearing a mask and will put on a gown, gloves, and face shield or goggles inside the home when she arrives.

3. After your treatment, the nurse will clean the work area and discard the gown and gloves. Please have a garbage bag handy.

4. Your nurse will clean the door handle and any touch areas on the way out. Please do not go to the door with your nurse.

Please contact us for our full Policies and Procedures. 

Policy Updates 

All scheduled home care appointments will assessed for need at this point in time. 

Nurses will continue to use gown, gloves, and N95 masks during care and clean equipment between patient care; as is our policy.

Soft Soles is dedicated to protecting the public and our vulnerable populations. 

We will be continuing to practice best practices in infection control for patient care and making changes to our public clinics to reduce contact in wait r​ooms.​

Do you have cough, fever, that is accompanied by headache?

Re-schedule your appointment after a 2 week self-monitoring period.

If you have been in contact with or traveled outside of the country within the 2 weeks prior to your appointment 

Re-schedule your appointment after a 2 week self-monitoring period.

The idea of empowering people is foundational to nursing. It's a thought process and skill set that goes beyond the information available and the science of nursing, to the art of healing.

Meet a Soft Soles nurse, share some laughter, gain some information, and invest in your health.

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Our Mission

The sole mission of our institution is to provide quality comprehensive foot care to individuals across Ontario. We also strive to help aspiring foot care nurses start their career through education, support, and mentoring.

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